General Manager

Drift is a collection of independent cafes serving fresh, holistic foods and beverages while offering an interactive experience to each and every guest. The experience drives connections between people. As a team, we are united by this everyday.

Founded in 2014, we dedicated to making a positive impact on each guest through delicious coffee and food. With a premium coffee and made-to-order food offering, our cafes deliver a true experience to anyone who walks through the door.

If you love running a balanced business, growing a team and creating an excellent guest experience, come work at Drift. We’re looking for enthusiastic and ambitious individuals to lead one of our Wilmington locations.

What you will do:

Our GM is responsible for positioning the cafe and upholding its reputation as leader in delivering a holistic offering. The Manager will plan and direct all restaurant operations while maintaining high standards of coffee/food, service, health/safety and cafe atmosphere.

• Maintain successful store operations on every level
• Develop a team by identifying talent, building skill sets through training and growing future company leaders
• Create systems that drive successful store and team performance
• Performance of necessary administrative tasks including scheduling, payroll, inventory management
• Build meaningful relationships with your team and customers, rooted in authenticity — living out and coaching Drift values and Behaviors
• Empower your team to create meaningful connections with each other and the guest every day
• Inspire your team, owning your business, and foster strong customer service experiences across all touch points
• Adjust to changes in business
• Jump in with your team and work shifts as needed
• Training incoming Drift Management

You Have:

• 5+ years’ experience in restaurant management
• Experience in fast casual restaurant chains (preferred)
• Managed and developed 10+ team members per shift
• Experience in P&L, COGS, Developing Budgets, Financial Planning and Strategy, Decision Making, Process Improvement, Strategic Planning, Labor/Scheduling, Training & Team Development, Quality Focus
• Experience in Food Safety + Planning
• Manager’s Food Safety Certification required (ServSafe Manager’s Certification)
• Ability to coordinate multiple tasks such as food, beverage + labor cost while maintaining required standards of operation in daily restaurant activities
• Must possess good communication skills for dealing with diverse staff

Drift Pay & Benefits:

• Competitive pay + bonus plan granted based on sales, labor + food costs
• Flexible PTO
• Health Insurance
• 401K with company match 
• Valued training and education programs
• An opportunity to make a real impact on the people around you, both by growing them and by connecting them to exciting coffee & food
• Complimentary coffee/meals
• Flexible scheduling, because we respect work/life balance

We are an organization of people that values human interaction. If you want to be a part of something that is fresh, exciting and challenging, apply and join us.