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F.A.Q.

F.A.Q. and Help

Order Ahead and Loyalty App Time Saving Tips

  • Can I save my credit card so I don't have to type it in each time I order?
    • Yes, you can save your information on the checkout screen for Quick Re-Order
  • Can I re-order past items?
    1. Yes you can through our Quick Re-Order feature
    2. Tap 'Order'
    3. Select your location
    4. Tap the menu bar in the top right corner
    5. Select 'My Orders'

       

       

      Ordering and Loading Help

      • I cant get the Order Ahead App to load
        1. Reset your app and attempt to Order
        2. If this does not work, please walk in your local store to place an order

               

               

              Loyalty and Rewards

              • How does the Drift loyalty program work?
                • Gain status and earn rewards through our tiered program. Receive a $4 reward for each $50 spent. Emerald Status members receive $5 for each $50 plus VIP benefits. *Offer not valid at our Ocean Isle Beach location
              • Can I use my rewards in store?
                • Yes you can! Just enter your rewards number at the register, if you have gifts in your account you can redeem them!

               

               

              Coffee & Other Questions

              • Is your coffee organic?
              Our coffee is considered Specialty Coffee. This is the highest grade arabica coffee available.  We have chosen Ceremony Coffee Roasters to provide our coffee.
              • What flavors do you have?
              We make sea salt caramel and vanilla from scratch and pumpkin spice seasonally.
              • Where do you get your baked goods?
              We are currently partnering with Love Lydia for our baked goods at our Wilmington locations.
              • Do you rent the space for events?
              Yes, some of our locations are available for events. We have the perfect space for corporate events, birthdays, celebrations, etc. Learn more here.