Director of Operations APPLY NOW

Wilmington, NC
90000 - 130000 usd / year
Full time

Drift is a cafe brand committed to serving fresh, unprocessed, holistic foods and beverages while offering an interactive experience to each and every guest. The experience drives connections between people. As a team, we are united by this everyday. Drift is dedicated to making a positive impact on each guest through delicious coffee and food. With a premium coffee and made-to-order food offering, our cafes deliver a true experience to anyone who walks through the door.

The Director of Operations is expected to model, develop and coach store managers within his/her region to exceed Drift standards of Guest Satisfaction and Profitability. As a brand representative, the Ops Director will lead hospitality through building high-performing teams. The individual will play a critical role in implementing new systems, standard operating procedures, processes, policies and support mechanisms. The Director will communicate business opportunities and develop relationships with Drift HQ, landlords & vendors to influence, identify needs & achieve business results. The position is empowered to take decisive action when necessary to achieve these objectives. This is a hands-on management position.


  • Develops a cohesive team of managers, supervisors and line employees in each of his/her locations within region, and have them embrace the Mission, Behaviors and Culture of Drift, working together towards achieving the common goals of the organization including exceptional customer experiences
  • Facilitates appropriate Daily Coaching and Acknowledgement sessions and one-on-ones with stores management and line employee to ensure clear communication and continued achievement of our operational goals
  • Ensures that each store in his/her region is operating at or above our standards
  • Works closely with his/her management teams to ensure the daily upkeep of the physical plant
  • Works with the management teams in his/her region to increase guest counts, daily sales, operational profitability and help develop a loyal customer base
  • Demonstrates a strong performance in regards to managing the financial health of the stores in his or her region
  • Maintains focus on Drift’s 5 P’s of successful business management
  • Oversees New Store Opening function, assembles leadership teams and line employees to successfully operate stores in new and existing markets
  • Responsible for existing tech stack: Revel POS, Order Ahead App & Loyalty, In-store IT
  • Performs necessary administrative duties
  • Documents and creates standard operating procedures to support the culture and operation of the business

Applicant must have:

  • At least 10 years hospitality or retail management, 4+ years multi-unit restaurant management preferred
  • Effective leadership and people management skills to build and strengthen your team
  • Can demonstrate experience achieving business results with P&L ownership
  • Proven talent leader & developer skill set
  • Demonstrated ability to effectively lead, communicate and train team members
  • Effective problem solving/decision making abilities
  • Accreditation with Department of Health for Food Protection Certificate
  • Excellent interpersonal, leadership and verbal communication skills
  • Has the ability to travel within a geographic oversight

This Job description is not all-inclusive, and certain activities, duties or responsibilities may be required of the employee as needed. The ability to work in a fast paced dynamic team environment, plan and communicate are all essential.

Pay & Benefits:

  • Salary + Bonus
  • PTO
  • 401K
  • Health Insurance - Coming soon!
  • Wellness & Communication Benefits
  • Valued training and education programs

If you want to be a part of something that is fresh, exciting and challenging, please apply and join us.

Provide a description of any relevant Operations experience you may have.

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